Since the 2023/2024 season, football club Excelsior Rotterdam has been using the Hospitality System Mr. Winston and payment provider Viva.com. All catering points in the stadium and the events department operate with this powerful combination. Achieving record revenues at fantastic rates and with high user-friendliness and optimized throughput speed, Excelsior has accomplished a feat that Excelsior, Viva.com, and Mr. Winston are immensely proud of.
A great solution
Various suppliers pitched their solutions to Excelsior Rotterdam, a top-tier football club in the Netherlands. When we asked Storm, the manager of operations at Excelsior Events, about their choice, he replied, "Ultimately, price played a significant role. Viva.com and Mr. Winston together offer the best-priced solution." The desired hardware is provided at no extra cost, the POS system offers a cost-effective solution, and the transaction costs of Viva.com are low. As a result, Viva.com and Mr. Winston jointly provide an excellent solution for large hospitality venues with a high number of transactions.
Easy and accessible
One of the key advantages of Viva.com and Mr. Winston is user-friendliness. "The majority of our time was spent unpacking the hardware. The software was so ready to use that we could easily do it ourselves," said Storm.
Furthermore, the hospitality staff at Excelsior find it easy to work with Mr. Winston. During our tour of the stadium, we observe that the staff can effortlessly operate the system. They utilize both tablets and handheld devices that quickly accept contactless payments.
Mr. Winston was the best-priced solution. In addition, the turnover is now super fast. Against Sparta Rotterdam, we set a revenue record.
Hospitality manager Excelsior Rotterdam
Impressive throughput speed
The significant stride that Excelsior has taken with the transition to Viva.com and Mr. Winston is the improved throughput speed. "During the match against Sparta Rotterdam, a revenue record was set. While the customer is paying, the staff can already prepare the order. This shortens the ordering process. Additionally, the systems work swiftly," stated Storm.
Finally, Excelsior is satisfied with the support: "Recommendations for improvements are taken seriously and even implemented promptly." Koen from Mr. Winston is very proud of the impressive revenue record at Excelsior: "Together with Viva.com, we provide an excellent solution for hospitality venues with a high transaction volume. Excelsior serves as a wonderful example of this."